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-   SyncML Clients for classic PDAs (WindowsMobile, PalmOS) (http://forum.synthesis.ch/forumdisplay.php?f=2)
-   -   SyncML Pro Hangs PDA (http://forum.synthesis.ch/showthread.php?t=1590)

WizRd 2008-07-20 08:34

SyncML Pro Hangs PDA
 
Hi,

I recently purchased SyncML Pro for my Windows Mobile PDA so that I could benefit from the automatic syncing, however since ungrading to windows mobile 6.1 I am unable to use the pro version.

It never completes a successful sync, and makes the PDA so sluggish I am unable to use it.

The standard version works flawlessly with successful syncs every time.

Any help you can offer would be much appreciated.

Thanks,

Brett

WizRd 2008-10-14 10:15

Re: SyncML Pro Hangs PDA
 
Is anyone else having this trouble?
Are you able to offer any suggestions or must i seek a refund?

luz 2008-10-16 15:14

Re: SyncML Pro Hangs PDA
 
What parameters did you set for AutoSync?

We are not aware of general AutoSync problems with Windows Mobile 6.1, so I assume the problem must be related to something specific in your setup or networking environment.

EPM 2008-12-08 22:18

Re: SyncML Pro Hangs PDA
 
we use the standard version and have intermittent problems with syncml locking the win mobile OS. its worse on 6.1 but also happens on 6.0. your not alone.

im starting my own thread with more details.

WizRd 2009-01-07 06:49

Re: SyncML Pro Hangs PDA
 
It isn't only the autosync that is causing the problem, the issue occurs when I initiate a sync myself with the icon bottom left of the SyncML screen.

I have tried the new version .22 and the issue is still persistant, using SyncML pro causes the device (HTC TyTN II) to become sluggish and unresponsive, a soft reset is required to allow the device to be usable once again.

I would like to point out that the sync never completes. It is using the standard 6.1 image provided by my carrier (3 Mobile), and again I will point out that SyncML std works perfectly fine, the issue is only related to SyncML Pro.

I will post more details once I am able to access the server logs to see if anything specific is listed, however after spending $60 I do expect a product to actually work as advertised.

luz 2009-01-09 10:23

Re: SyncML Pro Hangs PDA
 
Quote:

I would like to point out that the sync never completes.
Never? Does this mean you have to kill the app every time or soft reset the device? Even if AutoSync is turned completely off?

Quote:

It is using the standard 6.1 image provided by my carrier (3 Mobile), and again I will point out that SyncML std works perfectly fine, the issue is only related to SyncML Pro.
This is indeed really interesting. Because there is really no difference in the way a sync runs between STD and PRO versions. The only difference that I can think of which could be relevant is that the PRO version registers with WinMobile's "push router" which allows it to receive those special SMS that servers can use to start a sync (only if you allow it, of course). As this is a component of windows mobile very rarely used by third party software, it could have a bug that affects the system when used the way SyncML push requires it.

To track that down, I have created a special build of the PRO client which has the SMS related code disabled. It also is a debug version which writes logs to \temp of your device. Could you please test with this version? You can simply install it over your PRO, settings will be retained, and you can later install the regular PRO again. See your private message inbox (here in your forum account) to find the download link.

Quote:

I will post more details once I am able to access the server logs to see if anything specific is listed,
BTW: what server are you using?

WizRd 2009-01-27 23:34

Re: SyncML Pro Hangs PDA
 
Quote:

Never? Does this mean you have to kill the app every time or soft reset the device? Even if AutoSync is turned completely off?
Even with AutoSync turned off the Sync never successfully completes. However after reverting the installation to the Std version it successfully syncs. On WM6.1 this does require the installation of the pro version to be uninstalled first.


Quote:

To track that down, I have created a special build of the PRO client which has the SMS related code disabled. It also is a debug version which writes logs to \temp of your device. Could you please test with this version? You can simply install it over your PRO, settings will be retained, and you can later install the regular PRO again. See your private message inbox (here in your forum account) to find the download link.
I have downloaded the cab file and will be able to install it later today to trial the syncing and will report back with the logs hopefully in a few hours.


Quote:

BTW: what server are you using?
The server I am using is actually Horde, a php based webmail application, who incidently recommend Synthesis SyncML. They use rpc.php, which if you visit http://www.horde.org/ can be retrieved from their cvs repository. I can provide Sync logs from the server side if required that may assist.

WizRd 2009-01-28 01:23

Re: SyncML Pro Hangs PDA
 
I have installed this build, which was "mostly" successful. The Client was capable of syncing the Calendar items without an issue, however the contacts / tasks failed. I am yet to try syncing just the calendar to see if this resolves the issue.

Once "Receiving" is displayed for the status the application must be closed as it doesn't respond after 5 minutes. Clicking the Application Task Manager top right of the screen shows the application has been completely closed, however the device is still slugish and unresponsive, again a soft reset is required.

I have checked the temp directory of the device and have three files in there, however I'm unsure which one was created by Syncml, if you could please let me know so I can make this avaliable to you.

Thanks for your help so far!

Cheers,

Brett

kgeorge 2009-02-19 01:38

Re: SyncML Pro Hangs PDA
 
I'm having a problem very similar to this. I experienced it on the windows mobile device emulator running Windows Mobile 6 Professional and on a user's Treo Pro running 6.1. This did not happen on an AT&T Treo 750 running WM6. If autosync isn't checked, everything seems to work fine. If it is, the program locks up and a soft reset is required.

WizRd 2009-06-25 13:01

Re: SyncML Pro Hangs PDA
 
Please read my previous post, I am still experiencing this issue and am yet to receive a response to which files you require to assist with debugging this issue.

Unfortunately my faith in your product isn't really helping reassure me to purchase the Iphone version.

WizRd 2010-01-20 03:56

Re: SyncML Pro Hangs PDA
 
I guess you succeeded in stealing $60 from me rather successfully. This issue was never resolved and have now changed phones, away from windows mobile.

Anyone who is considering purchasing this product and is using Windows Mobile 6.1+ I would suggest saving your money.

I may have switched to Android but the chance of you releasing a version in 2010 this is fully functional is highly unlikely after the issues I experienced with Windows Mobile.

luz 2010-01-20 09:43

Re: SyncML Pro Hangs PDA
 
I consider "stealing" an impropriate and completely unfair wording in this context.

I understand your frustration, and I also understand you don't want to pay for something that does not work in your case. That's what refunds are for. If it does not work for you, and we can't help (unfortunately, despite trying we could not track down this particular problem - the software works fine for a lot of WinMobile 6.x customers and in our testing), just file a refund request at kagi.com and you'll get your money back.

Quote:

Originally Posted by WizRd (Post 3349)
I guess you succeeded in stealing $60 from me rather successfully. This issue was never resolved and have now changed phones, away from windows mobile.

Anyone who is considering purchasing this product and is using Windows Mobile 6.1+ I would suggest saving your money.

I may have switched to Android but the chance of you releasing a version in 2010 this is fully functional is highly unlikely after the issues I experienced with Windows Mobile.


hennoa 2010-01-22 11:40

Re: SyncML Pro Hangs PDA
 
Hi,
I hope it is okay to "hijack" this thread, because I have a similar problem with the SyncML Pro on my WM 6.5 Phone.

First to say, my hardware is an HTC Touch Diamond 2, but the branded version from T-Mobile Germany (MDA Compact V). I recently upgraded the ROM from WM 6.1 to 6.5.

I downloaded both versions of the SyncML client and tried both on my phone.
First I installed the PRO version, which has all the features I'd like to have. I compiled all the necessary information for the profile and started a sync. The client then just hung with the message "receiving...". The phone was still working, but very sluggish and I could not kill the SyncML client without a soft reset.

Then I looked at the forums here to find out, that at least one user reported such an issue and also said, that the STD version is running fine.
Eventually I tried the STD version with my current configuration and guess what, it works. I have successfully sync'ed my contacts, calendar and tasks.

I checked the logs from the PRO version, but the program seems to hang just before the logging starts or can be written to the flash memory, so there is nothing I could tell you from the logs.

I'd like to get that problem sorted out before I buy a license, since this is the only client I got to work with my Kolab/Horde (version 2.2.2 but upgrading to 2.2.3 this weekend) server out of the box (for the STD version).

So do you have any suggestions? What additional information do you need?

Thanks in advance,
Hendrik

kgeorge 2010-01-23 05:32

Re: SyncML Pro Hangs PDA
 
I tried every way I could to contact support (email, direct forum pm to luz, posting here in the forum) and wasn't ever able to get any response, including this forum post. I eventually gave up with the problem and manually sync'ed when I needed to. I've since moved away from this syncml solution since I wasn't able to get any support for the program I purchased.

luz 2010-01-23 18:18

Re: SyncML Pro Hangs PDA
 
This is interesting. So the PRO does hang even without using any AutoSync? Just in a normal sync? That might give a hint to track down the problem. If you can do that, installing the DBG version of the PRO would probably help as well (as it creates extended logs).

Quote:

Originally Posted by hennoa (Post 3351)
First I installed the PRO version, which has all the features I'd like to have. I compiled all the necessary information for the profile and started a sync. The client then just hung with the message "receiving...". The phone was still working, but very sluggish and I could not kill the SyncML client without a soft reset.

Then I looked at the forums here to find out, that at least one user reported such an issue and also said, that the STD version is running fine.
Eventually I tried the STD version with my current configuration and guess what, it works. I have successfully sync'ed my contacts, calendar and tasks.

I checked the logs from the PRO version, but the program seems to hang just before the logging starts or can be written to the flash memory, so there is nothing I could tell you from the logs.

I'd like to get that problem sorted out before I buy a license, since this is the only client I got to work with my Kolab/Horde (version 2.2.2 but upgrading to 2.2.3 this weekend) server out of the box (for the STD version).

So do you have any suggestions? What additional information do you need?

Thanks in advance,
Hendrik


hennoa 2010-01-23 23:23

Re: SyncML Pro Hangs PDA
 
Yes it doesn't matter if AutoSync is enabled or disabled. If you could provide me with the debug version I will send you the logs, so you can analyse the problem.

luz 2010-01-25 08:25

Re: SyncML Pro Hangs PDA
 
Quote:

Originally Posted by hennoa (Post 3354)
Yes it doesn't matter if AutoSync is enabled or disabled. If you could provide me with the debug version I will send you the logs, so you can analyse the problem.

You can download the debug version from http://www.synthesis.ch/dl.php/CPPCPRODBG (you need to be registered user of the website to get access).

This can be installed side by side with the regular version, and uses the same settings. Please make sure only one of both is running at the same time (explicitly choose exit from the menu to make sure the normal version isn't running any more before starting the DBG and vice versa). To make sure you have the right version running, have a look at the About screen.

The DBG version writes extended logfiles to /temp of the device. If you can send me these (support@synthesis.ch, please zip the logs) for analysis, that will hopefully help to identify the problem.

hennoa 2010-01-25 10:59

Re: SyncML Pro Hangs PDA
 
The log files are on the way :)

Hope these will help to identify what is going wrong when starting the sync process.


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