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Old 2007-12-20, 15:28
JohnDCCIU JohnDCCIU is offline
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Join Date: 2007-12
Posts: 2
Exclamation Re: Autosync isn't exactly automatic

Quote:
Originally Posted by lrsatlanta View Post
Hi there. I just purchased and downloaded the latest client for Palm, 3.0.0.2. I am using this on an unlocked GSM Treo 650 against Oracle Calendar Server version 9.0.4. Treo software revision is Treo650-1.20-ENA.

It works great as far as synchronizing calendar events goes, but the autosync doesn't seem to work unless the SyncML application is in the foreground. Perchance I am misunderstanding how this is supposed to work, but I went through the forums here, google and the manual that downloads with the software and it seems that it should not need to be in the foreground to autosync.

If I leave the SyncML app in the foreground, it autosyncs on schedule no problems. If I switch to another app, like say the phone, it never syncs until I switch back to the SyncML app. As soon as I switch to the SyncML app, the Autosync satus shows "inactive" but then changes to display the next scheduled sync time.

I'm at a bit of a loss now. Can someone give me a hint as to whether I am just misunderstanding or perchance this isn't functioning as it should?
We've been having this same problem with our Treos (650 and 700p) since we started with Synthesis and the 3.0.2.x clients. We're up to 3.0.2.12 at this point and there's still no fix!

The problem is just as described above: it will Sync as intended for awhile, but then suddenly the app just doesn't activate any more. If the user then launches the app, without doing anything else at all, they can see by the last sync time that it hasn't synced for hours or days, even though it was supposed to, and the client immediately starts syncing. It then works as it should for another period of time (usually days), but eventually the same thing happens.

The big problem is that there's no way for the user to know that this is happening...their stuff simply isn't synced....until they visit the app. That's fine for technical types that like to play with their phones, but for the VIPs that want it to just work, this isn't cutting it!

When will this be fixed?
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